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Field Road Surgery

The Field Road Surgery

Field Road
Stainforth
Doncaster
DN7 5AF
Tel: 01302 841 202
Fax: 01302 351 725

national health service
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The Field Road Surgery and Barnby Dun Surgery Doncaster

A guide to giving comments, compliments and complaints to the Practice.

 

We are always looking to improve our services and to ensure that you receive the best possible medical service from the Practice.

 

Compliments and comments

 

We would like to hear from you if you are particularly pleased with any aspect of the service you have received from the practice. If you would like to suggest how we can improve our service then we would be pleased to receive your comments.

 

Complaints

 

We try to provide the best possible service to our patients, but sometimes things can go wrong and you might be unhappy with the service you receive from us. All complaints are discussed in the practice and we aim to learn from any mistakes that we make.

 

How to complain

 

You should discuss any comments or concerns with person providing the service. We aim to try and put right any problems as soon as they are raised with us. However if you do wish to complain formally then you should contact the Practice Manager.

 

How we handle your complaint

 

When you complain you will receive an acknowledgment within three working days from the Practice Manager. This letter will explain how your complaint will be handled and the likely timescale for the investigation.

 

An investigation will be carried out by either the Practice Manager, or the GP responsible for complaints, if your complaint concerns your clinical care. A letter will be sent to you explaining the investigation and giving our response to your complaint.

 

If you are unhappy with our local investigation into your complaint then you have the right to take your complaint to the Health Service Ombudsman. We will provide their contact details in our letter of response to your complaint.

 

Useful contacts

 

Healthwatch Doncaster

 

Healthwatch is the consumer champion set up to give local people and communities a stronger voice to influence and challenge how local health services are provided. As part of their role they can provide people with information on how to make a complaint about NHS services.

 

Healthwatch Doncaster

36-38 Duke Street

Doncaster

DN1 3EG

 

Tel no.           01302 378935

Email             info@healthwatchdoncaster.org.uk

Website         www.healthwatchdoncaster.org.uk

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